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Sr. Business Systems Analyst

Explanation for Position: The ideal candidate is a SFDC guru and an advanced professional in systems & process design and implementation. As a strategic partner to the business, you will cultivate a deep understanding of their processes and act as a strategic consultant on their business systems needs. You will gather and document requirements, design and document technology solutions in the CRM space with a focus on global call center technologies to support IVR, VA, CRM, CTI integration and skills-based routing in a Customer Interaction. In this role, you will work closely with other BSAs, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you must be able to partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions. Details of Position: Develop and write user stories that directly support the primary objective of the business and are appropriate size for iterative development. Facilitate meetings. Solicit stakeholder feedback to validate priorities and manage expectations. Participate in the QA process. Partner with Product Owner to ensure a healthy backlog and maintain an emphasis on user experience and specifications. Manage backlog by creating a prioritized list, product backlog, and assists the team in breaking down the pieces into smaller, more manageable pieces and build it incrementally. Collaborate with the team on Sprint Planning and assist with planning to accomplish items from backlog. At the end of the Sprint, participate in retrospectives. Please submit your resume for consideration. Once submitted, feel free to contact Steve at (201) 226 - 3500 for additional information. Approx. Duration: 15 months About Hired By Matrix Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year. Equal Opportunity Employer WBENC Certified WOSB Certified CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group. We work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals! Connect with us on LinkedIn and see how we can impact your career! Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/

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