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Help Desk Associate (4288816)

Title: Help Desk Associate (4288816)
Location: MAHWAH NJ 07430 BERGEN

Hours: 830am-715pm M-Th first month, may be required to move to night shift and work Fri, Sat, Sun following first month

Work Week 1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 5 - Friday, 6 - Saturday, 7 - Sunday

Description/Comment:
The associate monitors and responds to events on network and servers and troubleshoots and resolves network and server incidents. He/She responds to incoming calls from Information Services (I.S.). Help Desk representatives and supports teams to assist with resolving incidents and events. He/She takes actions to stabilize or failover network or application to normalize the conditions. This position supports daily. operational procedures to maintain 24x7 environment service levels. He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures. This position delivers internal and external customer support and interacts with vendors to resolve issues.
Candidates must have basic understanding of WAN / LAN networks, routing fundamentals, knowledge of transmission principles, the ability to diagnose and troubleshoot issues with switches and routers.
BGP, OSPF, CDP, QOS, HSRP, CDP, IPsec, Arp, STP
TCP/IP, UDP, Telnet, SNMP, SMTP, Traceroute, FTP, DNS
Switches, Cisco Routers, Modems, CSU/DSU, Symbol APs'
Frame Relay, MPLS, ATM, ISDN, GPRS, CDMA, Ethernet, 802.11, PPP,VPN
DS0, DS1, T1, E1, OC-#, RJ-11, Optical Fiber
OSI Model
Candidates must have basic understanding of Open Systems: Windows systems, Linux, Unix and AS400 systems; OS system characteristics and basic features
Remote access of systems: RDP or and any remote access program
SSH, Telnet to systems
Basic troubleshooting
Start and Stop services or instances on systems.
Interconnectivity of the systems



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